Gaming should always be enjoyable. paldo is committed to giving every Philippine player the tools, information, and support they need to stay in control and play responsibly.
Set a daily, weekly, or monthly deposit cap on your paldo account at any time. Once a limit is in place, it takes effect immediately and cannot be increased for 24 hours, giving you a built-in cooling-off period. This tool helps you stay within a budget that works for your lifestyle and financial situation.
Decide in advance how long you want to play in a single session. When your chosen time limit is reached, you will receive a clear notification so you can step back and take a break. Managing your session length is one of the most effective ways to keep gaming a leisure activity rather than a habit that takes over your day.
If you feel you need a short pause from the platform, you can activate a temporary break of 24 hours, 7 days, or 30 days. During this period your account will be inaccessible for gaming, giving you space to reset without permanently closing your account. This option is available directly through your account settings or by contacting our support team.
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period, and all marketing communications will be stopped immediately. We take self-exclusion requests seriously and process them as quickly as possible to protect your wellbeing.
Your full transaction and gaming history is available in your account dashboard at any time. Reviewing your activity regularly is a healthy habit that helps you stay aware of how much time and money you are spending on the platform. Transparency about your own behaviour is one of the most powerful responsible gaming tools available to you.
Reality check notifications remind you how long you have been playing and how much you have wagered during your current session. These prompts appear at intervals you choose, helping you stay grounded and make conscious decisions about whether to continue or stop. Small, regular reminders can make a significant difference in maintaining healthy gaming habits over time.
Problem gambling can affect anyone, regardless of age, income, or experience. Knowing the warning signs early gives you the best chance of getting help before the situation becomes serious. If any of the following apply to you or someone you know, we encourage you to reach out for support.
You do not have to face problem gambling alone. Several organisations in the Philippines offer free, confidential support for individuals and families affected by gambling-related harm. Reaching out is a sign of strength, not weakness.
The NCMH Crisis Hotline operates 24 hours a day, 7 days a week, and provides free mental health support to anyone in the Philippines who needs it. You can reach them at 1553 (toll-free from any landline) or 0917-899-8727. Their trained counsellors can help with gambling-related stress, anxiety, and related concerns.
Gamblers Anonymous offers peer support meetings for individuals who want to stop gambling. The programme is free, confidential, and based on shared experience — members support one another through recovery without judgement. Meetings are held regularly in Metro Manila and other major cities across the Philippines, and online options are also available.
Our support team is available to help you activate any responsible gaming tool on your account, including deposit limits, session controls, temporary breaks, and self-exclusion. You can reach us at [email protected] and we will respond promptly. We treat all responsible gaming requests with the highest priority and complete confidentiality.
paldo strictly prohibits anyone under the age of 21 from registering or using the platform. We verify the age and identity of all players during the registration process, and any account found to belong to a minor will be closed immediately with all funds returned. We encourage parents and guardians to use parental control software to prevent underage access to online gaming platforms.
If you share a device with younger family members, please ensure your paldo account is always logged out when not in use, and that your login credentials are kept private. Protecting minors from exposure to gambling is a shared responsibility between the platform and the adults in their lives. For more information on parental controls and online safety tools available in the Philippines, please visit your device's built-in family safety settings.
Our team is here to support you. Whether you want to set limits on your account, take a break, or simply learn more about responsible gaming tools available on paldo, we are ready to help.