paldo Privacy Policy

1. Who We Are and What This Policy Covers

paldo is an online entertainment platform offering casino-style games and sports betting services to players based in the Philippines. This Privacy Policy applies to all personal information collected through the paldo website, mobile-optimised platform, and any related services or communications. By creating an account and using the platform, you acknowledge that you have read and understood how your data is handled as described in this policy. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you do not agree with any part of this policy, please do not register or continue using the platform. This policy may be updated from time to time, and continued use of the platform after any changes constitutes your acceptance of the revised terms. We encourage all players to review this document periodically so they remain informed about how their information is managed.

2. What Information We Collect

When you register and use paldo, we collect certain personal information that is necessary to operate your account and provide our services. The types of information we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for age and identity verification.
• Contact information: email address, mobile number, and residential address in the Philippines.
• Account information: username, password (stored in encrypted form), account preferences, and transaction history.
• Financial information: payment method details, deposit and withdrawal records, and transaction amounts in Philippine pesos (PHP / ₱).
• Device and usage data: IP address, browser type, device identifiers, pages visited, session duration, and platform interaction logs.
• Communications: records of any messages or support requests you send to the paldo team.

We only collect information that is necessary, relevant, and proportionate to the purposes described in this policy. You are responsible for ensuring that any information you provide is accurate and up to date. Providing false or misleading information may result in account suspension in accordance with our Terms and Conditions. We do not knowingly collect personal data from individuals under the age of 21, and any account found to belong to a minor will be closed immediately.

3. How We Use Your Information

paldo uses the personal information we collect for the following purposes. First, to create and manage your account, verify your identity and age, and process deposits and withdrawals in PHP. Second, to deliver the platform's core services — including sports betting markets, casino-style games, and account management features — in a secure and reliable manner. Third, to comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, responsible gaming requirements, and reporting obligations under Philippine law. Fourth, to communicate with you about your account, respond to support enquiries, and send service-related notifications. Fifth, to monitor platform activity for fraud prevention, security purposes, and to detect any breaches of our Terms and Conditions. Sixth, to improve the platform's performance, user experience, and content based on aggregated, anonymised usage data. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the Data Privacy Act of 2012 and applicable regulations. For account registration and service delivery, processing is necessary for the performance of the contract between you and paldo. For identity verification, AML compliance, and responsible gaming obligations, processing is required to comply with our legal obligations as a licensed platform operating in the Philippines. For fraud prevention and platform security, processing is based on our legitimate interests in protecting the platform and its users from harm. For any optional communications or marketing preferences you have opted into, processing is based on your consent, which you may withdraw at any time by contacting our support team. Where we rely on consent as the legal basis, you have the right to withdraw that consent without affecting the lawfulness of processing carried out before withdrawal. We review our legal bases periodically to ensure they remain appropriate as our services evolve.

5. Sharing Your Information

paldo does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances. We share data with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification providers, and IT infrastructure partners — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may disclose information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business restructuring, merger, or acquisition, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy. We conduct due diligence on all third-party partners to ensure they maintain appropriate data protection standards before any data is shared with them. We will never share your personal information with third parties for their own commercial use without your explicit consent.

6. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as required by applicable law or legitimate business purposes. Under Philippine AML regulations and gaming compliance requirements, certain account and transaction records must be retained for a minimum period even after account closure. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will process your request promptly and inform you of the applicable retention period for any data we are legally required to keep. We maintain internal data retention schedules that are reviewed regularly to ensure compliance with the latest regulatory requirements. Anonymised and aggregated data that cannot identify you personally may be retained indefinitely for statistical and platform improvement purposes. You may contact the support team via the details in the FAQ section for more information about specific retention periods.

7. Your Rights Under Philippine Data Privacy Law

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by paldo. You have the right to be informed about how your data is collected and used — which this policy fulfils. You have the right to access a copy of the personal data we hold about you, and we will provide this within the timeframe required by law. You have the right to correct any inaccurate or incomplete personal information in your account at any time. You have the right to object to the processing of your personal data on grounds relating to your particular situation, where processing is based on legitimate interests. You have the right to erasure or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You have the right to data portability — to receive your personal data in a structured, commonly used format. To exercise any of these rights, please contact the paldo support team using the contact details provided in the FAQ section, and we will respond to all verified requests within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

paldo uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Strictly necessary cookies are essential for the platform to function and cannot be disabled — these include session cookies that keep you logged in and security cookies that protect your account. Functional cookies remember your settings and preferences to improve your experience on return visits to the platform. Analytics cookies help us understand how players interact with the platform so we can make improvements; these use aggregated, anonymised data and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We review our use of cookies periodically and update this section whenever new tracking technologies are introduced or existing ones are changed. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the paldo platform.

9. Security of Your Personal Data

paldo implements appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted storage of passwords and sensitive account data, secure HTTPS connections for all platform communications, and access controls that limit data access to authorised personnel only. We conduct regular security reviews of our systems and processes to identify and address potential vulnerabilities before they can be exploited. While we take data security seriously and apply industry-standard protections, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you believe your account has been compromised or you notice any suspicious activity, contact the support team immediately through the details in the FAQ section so we can take prompt action to protect your account.